Shipping policy

Shipping policy

Shipping & Returns

 

Shipping

Herb Dr ships orders through USPS, anywhere in the United States. We also ship all orders same day, if ordered before 3pm (Arizona Time) or next-day if it’s past 3pm. Monday – Friday. Transit times exclude Saturday and Sundays and Federal holidays. Payment, receipt, and tracking information is provided via email after orders are completed.

 

What shipping methods does Herb Dr offer?

Herb Dr offers free USPS Ground shipping on orders $50.00+. All orders under $50.00 will pay a flat rate of $6.00. Free shipping is offered when the subtotal is over $50.00 – this does not include taxes or discounts.

 

Does Herb Dr ship to all 50 states?

Yes, Herb Dr ships to all 50 states using USPS, including PO Boxes. Unless specific items are prohibited in your area (customers are liable to know and understand all state and local laws).

 

Does Herb Dr ship outside the United States?

No, Herb Dr does not sell or ship our products outside the United States.

 

Does Herb Dr ship to military bases?

Yes, Herb Dr can ship to APO/FPO bases using USPS Ground Mail. Shipping rates are free for all orders over $50.00 before taxes and discounts, and a flat rate of $6.00 for all orders under $50.00. Unless specific items are prohibited in your area (customers are liable to know and understand all state and local laws).

 

 

Can I change my shipping address after I place an order?

Possibly, please contact our customer service as soon as possible at 480-617-5580 to confirm if your order is still processing or if it has been shipped. If the order is still being processed, we can update the shipping address. Once the order ships, we are unable to update the address.

 

How can I track my order?

Your order confirmation and receipt is emailed to the email address provided upon placing your order. You will receive a second email containing your package tracking number once your order has shipped, which you can then track through USPS tracking.

 

Do you ship orders on weekends?

Yes, we ship on Saturdays. USPS Ground Mail only delivers on business days and Saturdays; they do not offer shipping services on Sundays or holidays.

 

How soon does Herb Dr ship orders?

Same day or within 1-2 days. Orders placed Monday-Friday before 3 PM (Arizona Time) are typically shipped the same day. Orders placed after 3 PM will be typically shipped the following business day.

 

What if I don’t receive my Herb Dr order?

We provide tracking for all orders placed. If your expecting your order and it doesn’t arrive when expected, please check the tracking through USPS tracking page. You can also contact us directly at contact@herbdr.com and we can check the tracking for you. If the tracking shows it was delivered but can’t locate it, we recommend checking around your property first to see if the package was placed beyond your doorstep or ask neighbors if the package was seen or left with them.

If you still have not received your order, you can reach our customer service at 480-617-5580 or email us at contact@herbdr.com